Coordinate every return before dispatch. Products sent without agreement, the required form or preserved packaging may be refused.
RETURN RULES
Checklist before dispatch
- Products may be returned within 14 days of sale; products shipped from a partner warehouse must be returned within 7 days of shipment.
- The amount and quantity returned may not exceed 25% of average monthly purchases over the previous six months, except for catalogue, software or operator errors, incorrect assortment, incomplete sets or visible defects.
- Agree the return in advance with the quality team, sales manager or company representative.
- When a third-party carrier is used, return shipping is paid by the customer.
- Original manufacturer packaging, complete set, labels and saleable condition must be preserved. Do not write or mark the packaging.
- Installed or used parts cannot be returned. Verify uncertain applications in the manufacturer’s original catalogue before installation.
- A signed or stamped return form must accompany the goods and state the customer, dispatch date, part number, quantity and reason.
- Electrical parts, except spark plugs, glow plugs and lambda sensors, are not eligible for return or exchange. The same restriction applies to technical fluids and car-care chemicals, except motor oils.
- Special-order products not supplied from a Unique Trade warehouse cannot be returned.
- Check quality, quantity, conformity and completeness when receiving the product.
- Report product damage, an incomplete set, a quality issue or wrong items supplied within 24 hours of receipt.
- If an external carrier caused transit damage, make the claim with that carrier when receiving the goods.
OFFICIAL FILES